Delete your data
Two different things, and it matters which one you want.
Last updated 12 August 2026 · Privacy
Disconnecting an account stops Portal reading anything new from it — your Instagram, your shop — and deletes what Portal stored from that account. Your Portal keeps working.
Deleting your data removes everything Portal holds about your business. Your Portal stops working, because there's nothing left in it.
Disconnect one account
Two ways, either works:
- In Portal, open Connections, find the account and choose Disconnect.
- Or revoke it from the service's own side. For Instagram and Facebook: Settings → Apps and Websites, find Portal, remove it.
Either way, Portal immediately stops being able to read that account, and the access token plus anything we pulled from it is deleted from our system.
Delete everything
Email solomon@portalagentic.cloud from an address we recognise, or send it through Settings → Support inside your Portal. Say you want your data deleted. You don't need a reason and we won't ask for one.
We action it within 7 days and reply to confirm the date it was done.
What gets deleted
- Everything you told us about your business — voice, products, audience, goals, what you've ruled out
- Every request you made and every draft that came back, with the approvals and skips
- The activity log
- Everyone's sign-in, name, email and password hash
- Projects, ideas, boards and saved automations
- Connected-account tokens and anything read from them
- Support messages you sent us
- The readable copy of your business context we keep for our own reference
What we can't reach, and why
Backups — up to 30 days. The server is backed up nightly and archives are kept for 30 days before rolling off automatically. Your data can still sit inside those archives after deletion. We don't open them to pick one client out, because restoring from a surgically-edited backup is how a bad day becomes an unrecoverable one for everybody else. So: gone from the live system within 7 days, gone entirely within 30.
Anything already sent. Requests processed by Anthropic, and emails already delivered, are out of our hands. We control what we send, not what a recipient keeps.
We'd rather say this plainly than promise an instant erasure the software can't perform.
If you just want to know what we hold
Most of it you can read yourself right now: open Your Brain in Portal and you're looking at the business context every agent reads, in plain English, editable. For a copy of anything else, email us and we'll send it within 7 days.